Resistance to change: Resistance to change is one of the most typical drawbacks in any attempts to bring about technological change, and e-commerce is no exception. Decision-makers are used to doing business in a certain way and they do not want to change. “Our system is working, so why change it?” is their attitude, which represents a significant hurdle in itself. Trust: The lack of trust in electronic means of payment continues to be a worldwide deterrent to e-commerce. However, St. Vincent is lagging behind in this issue of a lack of e-commerce infrastructure and trust, which is still a strong deterrent to making payments over the Internet.
Territorial behavior: Top-level decision-makers are exerting “territorial behavior,” meaning that they want to have control over their business territory. They believe that they would be losing control over the company assets if they were to engage in e-commerce. One manager required all company employees to use one e-mail account to which he held the password, so that he could check all incoming mail. We shall not dwell on the other managerial and organizational issues of many organizations’ management systems; but this territorial way of thinking forms a general philosophy to which many executive decision-makers subscribe.
Generation gap:The adoption of the usage of e-mail has been on the increase, however many business persons and public sector individuals do not use e-mail for the simple reason that they were not raised in the information age. IT is not a part of their daily routine. This fact is coupled with their mindset of reluctance to invest in IT and their failure to perceive the added value. However, middle-aged managers who are currently in middle management and will rise to top-level management in the next decade are convinced of the benefits of IT and are technologically adept. Therefore, we can be hopeful that the future decision-makers of the country will engage in IT ventures.
1. Transparency: Clear and coherent policy development and implementation by governments is required to create the necessary environment for enabling e-commerce thereby increasing private sector confidence in the system.
2. Partnership: Partnering between (a) the private and public sectors, (b) national and international organizations, and (c) regions are major challenges in the emerging information gap. 3. Coordination: Ministries and government entities should collaborate and join forces in a cooperative environment, with involvement by nongovernmental organizations and the private sector. 4. Government role: E-commerce, should grow under a solid e-commerce infrastructure in a predictable legal and consumer-protected environment that is driven by markets and is not burdened with extensive bureaucracy, regulation, taxation, or censorship. 5. Business to Government (B2G) E-government Initiative will allow for faster business interaction, reduction of costs for both the private and the public sector and the elimination of barriers.